Privacy Policy

1. Information We Collect

We may collect the following personal information:

• Full name
• Phone number
• Email address
• Home or service address
• Details about your HVAC equipment and service history
• Appointment and booking information
• Billing and payment information (when applicable)
• Any information you voluntarily provide through our contact forms, emails, phone calls, or text messages.

We may also automatically collect limited technical information such as:

• IP address
• Browser type
• Device information
• Website usage statistics through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Schedule and provide HVAC services
• Respond to inquiries and customer support requests
• Prepare estimates and quotations
• Process payments and issue invoices
• Send appointment confirmations and service reminders
• Maintain service records
• Improve our website and customer experience
• Comply with legal and regulatory requirements
• Communicate promotional offers or maintenance reminders (only where permitted by law or with your consent)

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

• Payment processors
• Scheduling and booking software providers
• Email and communication service providers
• Website hosting and technology providers
• Government or regulatory authorities when required by law

All third-party providers are expected to safeguard your information.

4. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance your browsing experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Retention of Information

We retain personal information only as long as necessary to:

• Provide our services
• Maintain warranty and service records
• Meet legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

7. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent where applicable
• Request deletion of personal information, subject to legal obligations
• Ask questions about how your information is handled

To exercise these rights, please contact us using the information below.

8. Marketing Communications

If you have opted in to receive promotional emails or text messages, you may unsubscribe at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Blue Check HVAC Systems Phone: (647) 223-5921 Website: www.thebluecheck.ca Email: services@thebluecheck.ca

We will make reasonable efforts to respond to your inquiry promptly.